A stay
truly unique

The space

A contemporary city apartment with artisan, neoclassical‑inspired details. Its hand‑painted stucco ceilings and mouldings give it a distinctive, elegant character inspired by 19th‑century ornamentation. A comfortable living area with a large TV, a dining table for five, and a reading corner. The main suite includes a double bed and a vanity area that’s great for remote work.

Ideal for exploring Tenerife with an authentic city base. Santa Cruz is a strategic point to discover the whole island comfortably.

The full apartment

The kitchen is fully equipped with a dishwasher, oven, microwave, and everyday appliances: kettle, capsule coffee machine, hob and fridge. The utility area includes a washing machine, water heater and basic cleaning supplies.

Two additional single bedrooms complete the apartment, one with direct access to the main courtyard and another with a configurable bed setup. The home includes a full bathroom with a walk‑in shower, a separate WC and two courtyards (a service courtyard and the main courtyard). The property includes certain service spaces that remain locked during the stay.

Amenities & common areas

Guests may enjoy all areas of the apartment, except one room that remains locked for privacy. If your booking is for more than four people, we will open the additional room for your comfort, granting full access to the entire home.

If you’re three or more guests sleeping in separate rooms, please let us know so we can prepare the apartment and open the third bedroom. Otherwise, the setup will be one double bedroom and one single bedroom.

Other things to note

13 minutes’ walk from the Carnival area, but outside the main noise zone — you can enjoy the city while keeping peace and quiet.

Just 600 m from Estadio Heliodoro Rodríguez López, the city’s largest venue, hosting CD Tenerife league matches and major concerts.

Why Santa Cruz is the best base

Santa Cruz de Tenerife is the island’s hub, offering the best connections and a wide range of services. Excellent transport infrastructure: bus and tram networks, only 12 minutes (12 km) from Tenerife North Airport and 55 km from Tenerife South.

The city has a vibrant cultural and commercial scene: theatres, museums, shops and restaurants. Mercado Nuestra Señora de África is a landmark market where you can find fresh local products and experience authentic Tenerife life.

1. Owner identification

In compliance with Article 10 of Spanish Law 34/2002 (LSSI‑CE), please note that this website (www.devillasuites.com) is owned by:

• Trade name: DE VILLA SUITES TENERIFE
• Address: Calle José María de Villa 2, 38005 Santa Cruz de Tenerife, Canary Islands, Spain
• Email: devillasuites.tf@gmail.com
• Tourist licence: VV-38-4-0105137 (Holiday Home, Canary Islands)
• NRUA (Unique Rental Registry): ESFCTU0000380140002091510000000000000VV-38-4-01051379

2. Purpose and terms of use

This website presents De Villa Suites accommodation and enables direct booking information. Accessing and using the site implies full acceptance of these terms. The owner may modify, suspend or interrupt access at any time without prior notice.

3. Intellectual and industrial property

All content on this website — including, without limitation, text, photographs, graphics, logos, icons, source code and design — is owned by the owner or by third parties who have authorized its use and is protected by Spanish and international IP laws. Reproduction, distribution, public communication or transformation is expressly prohibited without prior written authorization.

4. Disclaimer

The owner is not liable for damages resulting from use of the website, service interruptions, errors or omissions, or third‑party linked sites. Links to external sites (Airbnb, Booking.com, Instagram) are provided for informational purposes and are not controlled by the owner.

5. Tourist licence and NRUA

This accommodation is authorized as a Holiday Home (Vivienda Vacacional) in the Canary Islands under Decree 113/2015:

• Holiday Home licence: VV-38-4-0105137
• NRUA: ESFCTU0000380140002091510000000000000VV-38-4-01051379

The NRUA has been granted in accordance with Royal Decree 1312/2024 and is mandatory for the marketing of short‑term tourist rentals on digital platforms from 1 July 2025.

6. Social media

Our Instagram account (@devillasuites) is governed by Meta Platforms Ireland Ltd. terms. The owner is not responsible for data processing carried out by Meta on its platforms.

7. Applicable law and jurisdiction

This legal notice is governed by Spanish law. Any dispute arising from use of this website shall be submitted to the Courts of Santa Cruz de Tenerife, unless mandatory consumer law provides otherwise.

8. Changes

The owner may update this legal notice at any time. Last updated: April 2026.

In compliance with Regulation (EU) 2016/679 (GDPR) and Organic Law 3/2018 (LOPDGDD), the following information is provided regarding the processing of personal data.

1. Data Controller

• Trading name: DE VILLA SUITES TENERIFE
• Address: Calle José María de Villa 2, 38005 Santa Cruz de Tenerife, Canary Islands, Spain
• Contact email: devillasuites.tf@gmail.com

2. Purposes and Legal Basis

Personal data are processed for the following purposes and on the following legal grounds:

• Booking and accommodation contract management: performance of a contract (Art. 6.1.b GDPR).
• Traveller registration obligation (SES Hospedajes): legal obligation (Art. 6.1.c GDPR) under Royal Decree 933/2021.
• Commercial communications and booking follow-up: legitimate interest or user consent (Art. 6.1.a and 6.1.f GDPR).
• Website usage analytics (Google Analytics): prior user consent (Art. 6.1.a GDPR), active only after accepting cookies.
• Customer support via chat (Crisp): prior user consent (Art. 6.1.a GDPR).

3. Categories of Data Processed

Depending on the purpose, data processed may include identification data (name, surname, nationality, document number), contact data (email address, phone), booking data (stay dates, number of guests) and browsing data (IP address, analytics cookies when consented).

4. Recipients and Processors

Data may be shared with the following third parties as processors or legally authorised recipients:

• Ministry of the Interior — SES Hospedajes: legal obligation to report traveller data (Art. 6.1.c GDPR).
• Smoobu GmbH (Germany / EU): booking management system and online booking engine. Data processing agreement in force. Smoobu privacy policy.
• Stripe, Inc. (USA): card payment processing. Complies with the EU-US Data Privacy Framework and PCI-DSS. Stripe privacy policy.
• Google LLC (USA) — Google Analytics: website usage analytics. Active only with prior consent. Data anonymised. Google privacy policy. Google LLC participates in the Data Privacy Framework.
• Civitatis Tours, S.L. (Spain): external provider/partner platform for displaying activities, excursions, tickets, transfers and experiences. When you interact with links or widgets, you may be directed to a third party with its own terms, privacy policy and cookies.
• Behold LLC (USA): Instagram post gallery via JSON feed. Images are served from Behold's CDN (hop.behold.pictures). Behold does not install cookies in the visitor's browser; it only logs network requests (IP address, user agent) for technical and security purposes. Behold privacy policy.
• Airbnb Ireland UC / Booking.com B.V.: when a booking is made through these platforms, data are processed in accordance with their own privacy policies.

5. International Data Transfers

Some of the providers mentioned above (Google, Stripe, Behold) are based in the United States. Transfers are made with the appropriate safeguards established in Regulation (EU) 2016/679, in particular through those providers' participation in the EU-US Data Privacy Framework, adopted by the European Commission by adequacy decision of 10 July 2023.

6. Retention Periods

• Booking and contract data: for the duration of the contractual relationship and for the applicable civil and tax limitation periods (minimum 5 years; up to 10 years for accounting purposes under the Commercial Code).
• Traveller registration data (SES Hospedajes): 3 years from the date of the stay, in accordance with Royal Decree 933/2021.
• Browsing data (analytics cookies): maximum 13 months from collection, in accordance with AEPD guidelines.
• Customer support data (chat): for the duration of the enquiry and up to 1 year after it is closed.

7. Your Rights

You may at any time exercise your rights of access, rectification, erasure ("right to be forgotten"), objection, restriction of processing and portability by sending a written request to devillasuites.tf@gmail.com, attaching a copy of your identity document.

You also have the right to withdraw consent at any time, without affecting the lawfulness of processing carried out prior to withdrawal.

8. Right to Lodge a Complaint

If you believe that the processing of your personal data does not comply with applicable law, you have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD), the competent supervisory authority, at www.aepd.es.

9. Security

We apply appropriate technical and organisational measures to ensure the security of personal data and prevent its loss, alteration or unauthorised access, in accordance with the state of the technology and the risk associated with the processing carried out.

10. Amendments

This policy may be amended to reflect legislative changes or changes to the services provided. Last updated: April 2026.

In compliance with Article 22.2 of Law 34/2002 (LSSI-CE) and the guidelines of the Spanish Data Protection Agency (AEPD), we inform you about the use of cookies on this website.

1. What are cookies?

Cookies are small text files that a website places on your device when you visit it. They allow the site to remember your actions and preferences for a period of time, so you do not have to re-enter them each time you return.

2. Types of cookies used

This website uses the following cookies, classified by purpose:

Strictly necessary cookies — No consent required. Essential for the website to function properly.

Name	Provider	Purpose	Duration	Type
dvs_cookie_consent	devillasuites.com	Stores the user's cookie consent preference	Persistent (localStorage)	Own / Technical

Analytics cookies — Require prior consent. Activated only when the user accepts cookies.

Name	Provider	Purpose	Duration	Type
_ga	Google Analytics (Google LLC)	Distinguishes unique users by assigning a random anonymous identifier	2 years	Third-party / Analytics
_ga_J4ZSLYB0H1	Google Analytics 4 (Google LLC)	Maintains Google Analytics 4 session state (property G-J4ZSLYB0H1, managed via GTM-N37J5T9N)	2 years	Third-party / Analytics
_gid	Google Analytics (Google LLC)	Distinguishes users. Renewed every 24 hours	24 hours	Third-party / Analytics
_gat / _gat_gtag_G-J4ZSLYB0H1	Google Analytics (Google LLC)	Throttles the request rate to Google Analytics servers. Only set during active sessions	1 minute	Third-party / Analytics
_gcl_au	Google LLC (gtag / GTM)	Google conversion attribution cookie. Automatically set by the GTM-N37J5T9N container even without an active Google Ads campaign	90 days	Third-party / Analytics

Functional cookies — Require prior consent. Enable enhanced features from third parties.

Name	Provider	Purpose	Duration	Type
crisp-client/session/*	Crisp IM SAS	Maintains the customer support chat session	Session / 6 months	Third-party / Functional
Civitatis cookies	Civitatis (external provider)	Activities/experiences widgets. May set cookies or identifiers when you interact with the widget	Per provider	Third-party / Functional
Smoobu cookies	Smoobu GmbH	Integrated booking engine (availability, reservation process)	Session	Third-party / Functional
Google Maps cookies	Google LLC	Interactive map showing the property's location	Session / Persistent	Third-party / Functional

3. How to manage or withdraw consent

You can manage your cookie preferences at any time using the following options:

• Withdraw consent: clear your browser cookies and delete the dvs_cookie_consent item from localStorage (Developer Tools → Application). The consent banner will reappear when you reload the page.
• Browser settings: you can block or delete cookies from your browser's privacy settings. Note that disabling certain cookies may affect site functionality (booking engine, chat, map).
• Specific opt-out tools:
  • Google Analytics: Google Analytics opt-out add-on
  • Google Ads: Google Ads settings

4. Updates to this policy

We review this policy periodically to reflect changes in our services or in applicable regulations. We recommend checking it regularly. Last updated: April 2026.

5. Further information

For any queries about our use of cookies, contact us at devillasuites.tf@gmail.com. For general information about cookies, you may consult the AEPD cookie guide.

The terms detailed below govern exclusively bookings made through www.devillasuites.com.

1. Payment Methods

Payments are processed through Stripe (Stripe, Inc.), a PCI-DSS Level 1 certified platform. We accept Visa, Mastercard, American Express and other Stripe-compatible cards. No card data is stored in our systems.

2. Confirmation Process

100% of the total stay amount is charged at the time of booking, including accommodation and applicable taxes. The booking is confirmed and non-refundable from that moment. You will receive an email confirmation with full details within 24 hours.

3. Prices and Taxes

Published prices include the Canary Islands General Indirect Tax (IGIC), at the standard rate of 7%, applicable in the Canary Islands in place of VAT. The tax breakdown is detailed in the booking confirmation. No additional tourist tax applies in Santa Cruz de Tenerife at the date of this update.

A cleaning fee of €120 per booking applies (default rate; may vary by platform or season). This amount is included in the total price shown during the booking process.

4. Cancellation Policy (Direct Booking)

Direct bookings are non-refundable. At the time of confirming the booking, 100% of the total stay amount is charged, regardless of the cancellation date.

• Cancellation for any reason: no refund of the amount paid will be made.
• No-show: treated as a cancellation and a charge of 100% of the total amount applies. No refund will be made.
• Duly evidenced force majeure (death of a close family member, emergency hospitalisation, natural disaster): each case will be assessed individually and, at the sole discretion of the property, a stay voucher valid for 12 months may be issued, with no cash refund.

We recommend purchasing travel insurance with cancellation cover if you wish to be protected against unforeseen events.

5. Security Deposit

A €300 (IGIC included) deposit is managed digitally through the online check-in process via Chekin.com, prior to arrival. It does not constitute an actual charge unless damage occurs. The deposit is released within a maximum of 7 days after check-out, following inspection.

6. Right of Withdrawal

In accordance with Article 103(l) of Royal Legislative Decree 1/2007 (TRLGDCU), the 14-day right of withdrawal provided for distance contracts does not apply to accommodation service contracts that specify a particular date or period of performance. Therefore, once the booking is confirmed, no right of withdrawal exists and the cancellation terms set out in section 4 apply.

7. Guest Obligations

The guest undertakes to comply with the house rules, which include quiet hours (from 21:00), a no-smoking policy, no pets and no events or parties. Non-compliance may result in immediate termination of the stay without refund and full retention of the security deposit.

8. Governing Law and Jurisdiction

These terms are governed by Spanish law. For the resolution of disputes, the parties submit to the Courts and Tribunals of Santa Cruz de Tenerife, without prejudice to the rights available to consumers under applicable consumer protection legislation.

9. Contact

devillasuites.tf@gmail.com · Last updated: April 2026.

Bookings made directly through the official website of DE VILLA SUITES are non-refundable from the moment of confirmation.

Full payment for the stay must be made at the time of booking.

This rate does not allow free cancellations, date changes, stay reductions, no-shows or early departures with a right to a refund, except in cases directly attributable to the accommodation or as provided by applicable law.

By confirming the booking, the guest expressly accepts these conditions and acknowledges that this is a tourist accommodation service for specific dates. In accordance with Art. 103(l) of the TRLGDCU, the general 14-day right of withdrawal does not apply to accommodation contracts for a specific date.

We recommend taking out travel insurance covering personal, medical, family, work-related or transport contingencies.

Should DE VILLA SUITES be unable to provide the contracted service for reasons attributable to the accommodation, the guest will be offered an appropriate solution in accordance with applicable law.

This rate applies to non-refundable direct bookings made through the official website. Guests wishing for different cancellation conditions may book through the official platforms where DE VILLA SUITES is listed, subject to each channel's own terms.

This policy sets out the processing of personal data specifically linked to stays at DE VILLA SUITES, including booking management, online check-in, legal traveller registration, property access, payments, security deposit, security, incidents, operational communications and personalised recommendations.

1. Data controller

Trading name: DE VILLA SUITES · Email: devillasuites.tf@gmail.com

2. Data processed during a stay

The following data may be processed in connection with a stay: full name, identity document, nationality, date of birth where required by law, contact details (email and phone), booking data (dates, channel, amount, conditions), payment and deposit data — no cards are stored on the website —, data required for legal traveller registration, identity verification data (managed by Chekin.com in accordance with their policy), communications with the guest, and incidents if any arise.

3. Source of data

Data may come from: the official website, Smoobu (PMS), Booking.com, Airbnb or other platforms, Chekin.com (online check-in), and direct communication with the guest.

4. Purposes

Managing the booking and accommodation contract · verifying the identity of travellers · fulfilling legal traveller registration obligations and reporting data to SES.HOSPEDAJES or the competent authority · managing access via smart lock · managing the security deposit · processing payments and invoicing · handling incidents and complaints · operational communications before, during and after the stay · sending a personalised guide and recommendations.

5. Legal basis

Performance of the accommodation contract · legal obligation (traveller documentation and public security) · legitimate interest in security, traceability and fraud prevention · consent where applicable.

6. Recipients

Chekin.com · Smoobu · booking platforms · payment gateway · hosting provider · SES.HOSPEDAJES / Ministry of the Interior / Law Enforcement (legal obligation) · cleaning/maintenance services with minimum necessary information · legal advisers in the event of a claim.

7. Retention

Data are retained for the duration of the contractual relationship and the applicable legal periods in tax, accounting and accommodation matters. Immediate deletion of data subject to a legal retention obligation cannot be guaranteed.

8. Your rights

You may exercise your rights of access, rectification, erasure, objection, restriction and portability by writing to devillasuites.tf@gmail.com. You have the right to lodge a complaint with the AEPD (www.aepd.es).

Last updated: April 2026.

To ensure a secure, traceable arrival process that complies with applicable law, DE VILLA SUITES uses Chekin.com as a specialist external provider for online check-in management, traveller identification, acceptance of stay conditions, document management and submission of legally required data to SES.HOSPEDAJES or the competent authority.

1. Mandatory requirement

All travellers must complete the online check-in before arrival. Without a completed check-in, the booking will not be operational and access instructions and entry code will not be provided.

2. What the process includes

The process may include: legal identification · identity verification · acceptance of house rules · contractual signature or acceptance · contact details · booking information · data required by accommodation regulations · operational management of security deposit where applicable.

3. Identity verification

The verification process is handled entirely by Chekin.com, which informs the guest of the applicable methods during the process itself and applies the guarantees required under data protection law.

4. External provider: Chekin.com

Chekin.com acts as a technology provider / data processor. Its own privacy and usage terms apply: Privacy policy · Terms of use.

DE VILLA SUITES does not request documentation through insecure channels when it is not necessary.

5. Reporting to SES.HOSPEDAJES

Legally required data are reported to SES.HOSPEDAJES or the competent authority, in compliance with the traveller documentation registration obligations applicable to accommodation activities in Spain.

6. Security deposit

The provider may facilitate the operational management of the refundable security deposit, including the request, pre-authorisation, temporary hold and release, according to the applicable configuration. The specific conditions will be shown during the online check-in process.

7. Data processed

Full name · identity document · nationality · date of birth where applicable · contact details · booking data · signature or acceptance of conditions · deposit data where applicable · identity verification data as informed by Chekin.com during the process.

8. Frequently asked questions about online check-in

Why do I have to enter my personal data?

Under Spanish law, authorities require tourist accommodation owners to keep a register of all guests. The mandatory minimum data are required by the competent authorities. All data are processed in accordance with the General Data Protection Regulation (GDPR).

Where is my personal data used?

Data are sent to the local authorities that require them, which may be the Police (via SES.HOSPEDAJES) and/or the National Statistics Institute, depending on the regulations in force at the time.

How long is my data retained?

Data are stored for as long as necessary for the various purposes and for at least the period established by applicable tourism regulations, which is currently three years.

Can I edit my data after registering?

No. For security reasons and to maintain the integrity of the legal register, personal data cannot be changed or edited once the online check-in is complete.

I'm travelling in a group — do I need to fill in everyone's details?

Yes, all guests must be registered individually. If you do not have the information of all group members, you can share the online check-in link so each person can register directly.

Do minors need to register?

Yes. As required by law, all guests including minors must enter their personal data in the register.

Why is identity verification required?

The accommodation has a smart lock with a temporary code. For security reasons and to validate who accesses the apartment, identity verification must be completed. Only guests aged 18 and over need to complete this process.

Can I complete the deposit pre-authorisation later?

Yes, you can return to the online check-in link at any time to complete the deposit pre-authorisation or share the link with the person responsible for the group's payment.

Last updated: April 2026. For enquiries: devillasuites.tf@gmail.com

Here you can manage your consent for the use of cookies on www.devillasuites.com. You can change your preferences at any time from the footer.

This statement describes the level of accessibility of the official website of DE VILLA SUITES (www.devillasuites.com).

Conformance status

The site has been designed with reference to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA. We work continuously to maintain and improve accessibility. Some third-party integrations — booking engine, maps, experience widgets, payment gateway — depend on their own providers and may have their own level of conformance.

Measures taken

Semantic HTML and ordered heading structure · sufficient text contrast · keyboard navigation · visible focus on interactive elements · alternative text on images · accessible form labels · comprehensible error messages · ARIA attributes where necessary · language declared in HTML · responsive design that does not block zoom · compatibility with common screen readers.

Review method

Manual review and automated audit with tools (Lighthouse, axe). Preparation date: April 2026.

Known limitations

Third-party widgets and booking systems (Smoobu, Chekin.com, Behold, embedded maps, Civitatis) may have accessibility limitations beyond our direct control. We work to inform providers and offer alternatives where possible.

Contact

If you encounter an accessibility barrier or have difficulty accessing any content, please write to us at devillasuites.tf@gmail.com. We are committed to addressing your enquiry and finding a solution.

DE VILLA SUITES works to make its website accessible, understandable and usable for as many people as possible.

At DE VILLA SUITES we pay particular attention to security, privacy and the responsible use of the accommodation. The apartment has measures in place to protect both guests and the property, as well as the shared areas of the building.

Summary — What you need to know

• Smoke detector fitted
• No gas installation · no carbon monoxide detector
• No cameras inside the apartment
• Exterior cameras in courtyards and communal stairway
• Active alarm system · tampering is considered sabotage
• Cameras in communal building areas (entrance, stairways, rooftop)
• Smart lock with temporary code
• Mandatory online check-in before arrival
• No parties or unregistered visitors

At DE VILLA SUITES we take care of your experience before you even arrive. In addition to essential property information, we provide our guests with a personalised guide packed with practical tips and recommendations to make the most of Santa Cruz de Tenerife and the island.

Guests confirm their arrival details with DE VILLA SUITES before check-in and receive personalised instructions once online check-in is completed.

All recommendations are provided for informational purposes and may vary depending on opening hours, availability, season or third-party decisions. DE VILLA SUITES does not guarantee the availability, pricing or provision of any recommended external services.